Frequently Asked Questions (FAQ)

1. How can I place an order?

Placing an order is simple! Browse our collection, add your desired items to your cart, and proceed to checkout. Once your payment is processed, you’ll receive an order confirmation email.

2. What payment methods do you accept?

We accept [major credit/debit cards, etc.]. All transactions are securely processed through our trusted payment providers.

3. Can I modify or cancel my order after placing it?

No, once an order is placed, it cannot be modified or canceled. Please double-check your order details before completing your purchase.

4. Do you accept returns or offer refunds?

No, all sales are final. We do not accept returns, exchanges, or provide refunds for any reason. Please review your order carefully before purchasing.

5. What happens if my package is lost, stolen, or delayed?

Once your order is shipped, we are no longer responsible for the package. Any lost, stolen, or delayed shipments must be handled directly with the shipping carrier. We recommend tracking your order and contacting the carrier for assistance.

6. How long does shipping take?

Processing time is [In total shipping take 3-4 weeks], and shipping times vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout.

7. Do you ship internationally?

[If applicable] Yes, we offer international shipping to select countries. Please note that customs fees, duties, and taxes are the responsibility of the customer.

8. How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s status through the shipping carrier’s website.

9. What should I do if I receive the wrong item?

We strive for accuracy, but if you receive an incorrect item, please contact us at salestosales@goodandsurvices.com with your order number and a photo of the item received.

10. How can I contact customer service?

Our official contact method is via email at salestosales@goodandsurvices.com. We typically respond within [1-3 business days].